Changes to Ventra Card

Changes to Ventra Card

The first Ventra cards, issued in 2013, began to expire Dec. 31, 2017. As a courtesy, Ventra will send email notifications to registered customers two months before their cards expire. The email notifications will ask customers to confirm their current mailing address so they can receive their free replacement card through the mail.

If you haven’t already, register your card at the Ventra website with your current address, and a new card will be mailed to you for free. Registering allows customers to manage their accounts via the Ventra app or online, protects balances if cards are lost or stolen, allows for the setup of autoload of unlimited-ride passes or transit value, provides account notifications, and more.

If you’ve already registered your Ventra card but have moved since 2013, be sure that Ventra has your current address by logging into your account or by calling customer service at (877) 669-8368.

Because customers who do not register their Ventra cards will lose unused balances on their account once the card expires, the CTA strongly recommends customers to register their cards ahead of time.

Ventra also discontinued the prepaid debit function as of Dec. 31, 2017. Customers who have opened prepaid debit accounts as a part of their Ventra accounts can transfer funds to new prepaid debit cards. Customers can also spend down their prepaid balances, transfer their funds to a new prepaid debit card, or have their funds returned to them via check. For more information, visit the Ventra website.